Customer Service Agent - Marlow, United Kingdom - Trinity Resource Solutions

Trinity Resource Solutions
Trinity Resource Solutions
Verified Company
Marlow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Key Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Manage all customer orders as per the internal SOP's and customer vendor compliance
  • Handle and respond efficiently to all general and order specific customer enquiries
  • Provide pricing and delivery information
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Organise workflow to meet customer timeframes
  • Log details of enquiries, comments and complaints and details of actions taken
  • Provide feedback on the efficiency of the customer service process and areas of improvement
  • Communicate and coordinate with internal and thirdparty stake holders to include Sales, Planning, Logistics and After Sales Support
  • Carry out other adhoc duties as required from time to time

Skills Required:

  • Excellent data entry, typing and analytical skills
  • Excellent telephone manner
  • Ability to communicate clearly and accurately at all levels
  • Strong Ms Office Skills
  • Excellent time management and goal orientated focus
  • SAP knowledge is preferable
  • Sales order processing experience essential
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