Customer Service/office Assistant - Gloucester, United Kingdom - R Keene & Sons (t/a Over Farm)

Description

Do you want to work in a customer focused and rapidly growing business?

Are you keen to ensure that customers receive the best level of service?

Will you bring enthusiasm and commitment to the team?

Can you make an awesome cuppa?

Role:
Customer Service/Office Assistant


Location:
Over Farm Office


Responsible for:
Customer service and administrative support


Reportable to:
Finance & Business Support Director

Job Purpose and Scope
Support our team; responsible for supporting all parts of the business through a variety of customer service-based functions.

This is a broad role which will include dealing with customers on multiple platforms and supporting the day-to-day business operations.

Main Responsibilities

• Dealing with customer queries through the business software (Freshdesk).
• Answering the phone in the office/shop as needed.
• Managing customer bookings via our ticketing system.
• Passing on customer feedback/suggestions.
• Escalating issues as needed to the relevant manager or supervisor in house.
• Maintaining customer interaction on all social platforms replying to comments and questions, liking photos and sharing customer reviews.
• Assisting the Marketing Manager with sourcing content for socials and advertising.
• Potential to assist in future blog writing/creation.
• Liaising with the office and wider teams to build relationships.
• Assisting office staff as needed with admin tasks including but not limited to scanning, filing, form creation/completion, ordering and maintaining in house processes.

Skills & Experience

Knowledge

Essential

• Intermediate Microsoft Office skills including Excel and Word and with a good knowledge of social media platforms

Desirable
Knowledge of customer service based software


Experience

Essential

• Experience in, and a passion for, delivering fabulous customer service
• Experience in working with customers on the phone and in writing
• The ability to be able to build rapport quickly, and enjoy dealing with customers

Desirable
Have a safety-first mindset


Skills

Essential

• Excellent communication skills both written and verbal
• Excellent attention to detail
• Time management to meet deadlines
• Ability to work independently and selfmotivated

Desirable

• Desire to learn on the job and expand knowledge in all areas

Hours - we are looking to cover a full day on a Saturday (to be worked at the shop) and 2 half days in the week to be worked in the farm office.

16 hours per week minimum - hours could be increased for the right applicant. Pay rate £9.50ph upon commencement of employment occasional Sunday cover as needed.


Job Type:
Part-time


Salary:
From £10.42 per hour

Expected hours: 16 per week


Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food

Schedule:

• 8 hour shift
• Every weekend
• Weekend availability

Work Location:
In person


Reference ID:
CSOA August 2022