Customer Service Coordinator - Lancashire, United Kingdom - Better Placed

Better Placed
Better Placed
Verified Company
Lancashire, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sector:

FMCG
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Contact: Leah Ross

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Expiry Date: 24 May 2023

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Job Ref: 52048_

Better Placed are pleased to be working with a UK much loved Food Production company and they are looking for a Customer Service Coordinator to join their team


What's in it for you?

  • Competitive salary
  • Hybrid working 4 days in Lancashire office and one day WFH
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The Role:As the Customer Service Coordinator, you will be the first point of contact for retail customers, regarding orders, claims and returns and ensuring that they receive the best quality customer service.

  • You will provide a professional and dedicated first point of contact for all retail customers
  • To ensure that the best possible customer service levels are provided
  • To ensure that order entry is done accurately and on a timely basis
  • Advise customers on all relevant activity on their accounts
  • Monitor actual orders against forecasted volumes and report findings to the business
  • Working with internal departments to ensure stock availability and prompt movement of stock to avoid delays
  • Providing Adhoc support to the logistics teams

You:


  • Competent in both verbal and written communication
  • Good organisational skills
  • Customer service or supply chain knowledge
  • Basic knowledge of Excel
  • Confident to speak on the phones
  • To be able to provide quality customer service
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