Night Support Worker - Liverpool, United Kingdom - The Riverside Group

The Riverside Group
The Riverside Group
Verified Company
Liverpool, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Night Support Worker

Permanent Role

Full Time 37.5 Hours per week

Based in Liverpool**:


  • Scheme Name
    :Merseyside Supported Services 2

Salary £21,255 plus night allowance
**Working Pattern
- **Night shifts, 4 on 4 off.

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.


The difference you'll make


You will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first and empowers people to achieve their goals and aspirations.

Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.


So, who are you?


Essentially, you will have an understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs, experience of delivering structured support and risk management.

Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude with previous experience in positively resolving incidents.


Enjoy the Rewards


Working with us, you'll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development and technology.


If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.


  • We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work. _

Role requires you to:


Supporting Customers:
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

  • Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
  • Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances.
  • Engaging customers to meet agreed outcomes and develop life skills.
  • Assisting customers with daytoday support and tenancyrelated matters.
  • Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
  • Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
  • Supporting customers to be 'tenancy ready' to enable successful move on.
  • Supporting customers to be financially independent through budgeting plans and maximising income.
  • Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals.
  • Empowering customers to move towards selfmanagement of their medication by following the medication procedure.
  • Leading on support initiatives including Group Work.
  • Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
  • Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform.

Service Delivery:

  • Facilitate the referral process into the service and assess potential new customers.
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancyrelated support.
  • Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
  • Clean and prepare rooms as appropriate.
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
  • Develop and maintain local partnerships to provide a holistic range of support for customers.
  • Carry out daytoday administration and operational duties.

Other Information

  • You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
  • You will be required to travel to different properties within the defined area as and when required.
  • Use the Lone Worker system as and when necessary.
  • Ensure customers are safe at all times carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
  • Deliver
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