Sales Contact Centre Manager - London, United Kingdom - CCR Recruitment & Selection

CCR Recruitment & Selection
CCR Recruitment & Selection
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

OUTBOUND CONTACT CENTRE MANAGER

Central London

Up to £65,000 Negotiable, OTE 90k Plus Excellent Benefits

RESPONSIBLE FOR:

Lead Generation Teams & New Business Specialists


GENERAL RESPONSIBILITY:

Implement the Business Development process and delivery across the Outbound Contact Centre


SPECIFIC RESPONSIBILITIES:


  • The Contact Centre Manager will oversee the daily operations of the floor.
  • Leading a team of 30 Sales Advisors
  • Build a strong relationship with the telesales team
  • Manage the contact centre to achieve quantitative objectives.
  • Ensure new business and Lead Generation callers implement the corporate Business Development process.
  • Track and measure productivity and compare to established benchmarks consistently.
  • Manage to maximise performance and meet appointment targets.
  • Ensure callers have all desired levels of skill required and take corrective action, as needed.
  • Be observant and detailorientated and possess an understanding of the business, the product and services, and the challenges callers are facing on the floor.
  • Experience in managing and implementing an outbound contact centre process focussed on making appointments with identified C suite contacts.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Leadership skills and the ability to motivate callers to achieve their goals.
  • Decisiveness and attention to detail.

SKILLS / EXPERIENCE REQUIRED:


  • 5 years' experience (3 years minimum in an outbound contact centre)
  • Solid relevant experience / background
  • Analytical thinker with the ability to interpret and report results
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