Customer Education Specialist - London, United Kingdom - Arbor Education

Arbor Education

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Remote

Salary:
£30,000 - £33,500

About us
At Arbor, we're on a mission to transform the way schools work for the better.

You've probably seen the headlines.

Heavy workloads, constant change, admin pressure on teachers and staff at every levelsometimes it feels like this is just part and parcel of school life today.

But it doesn't have to be this way.

We passionately believe that there's a better way to work. And it starts by giving everyone the right tools and technology for the job.

We're building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we're here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

About the role

We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor Finance.

The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the Finance product.

The breadth of your role includes training schools, and also supporting a range of services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve financial and, by inference, educational outcomes.

Core responsibilities

Deliver online and inperson training
Using professional knowledge, design and deliver services to schools and partners
Ability to pitch training appropriately to users and partners and deliver this in a concise way which is understood by the recipients, allowing a range of users to become confident in their required areas of the system as they start their Arbor Finance Journey.
Having an indepth understanding of Arbor Finance's functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor Finance.
Keeping up to date with the product, including updates, changes to legislation and adapting to new processes as we scale.
To work with the team on the training materials and keep these relevant
Ability to selfreflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.
Occasional travel to client sites and Arbor offices as needed.

About you
We're looking for an engaging and communicative Customer Education Specialist.

Beyond that, we'd love to see:

Relevant background in finance. We are looking for people who are familiar with the terminology, and ideally, processes within a school and can hit the ground running.
Ability to understand and articulate technology to a range of individuals, including nontechnical users
Excellent presentation and communication skills are essential.
Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions
Friendly, eager to get stuck in and always willing to help
Good sense of humour and able to inspire others.

What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday

We also offer:

A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life
Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
All of our roles champion flexible working and we are happy to discuss what this means to you
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices