Customer Support Representative - Bangor, United Kingdom - David Kennedy Recruitment
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Support Representative to join their team in Romania.
Position:
Customer Support Representative
Location:
Remote, Romania
Employment type:
Full-time
Remuneration:
Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
- Solve customer case and support online orders in a timely manner
- Maintain a high level of professionalism with clients, establish a positive rapport with every contact
- Stay updated on product knowledge and be informed of any changes in company/client policies
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
- Achieve Key Performance Indicator's (KPI's) whilst maintaining excellent quality
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
- Start date: 16th of October 2023.
REQUIREMENTS:
- At least B2 level of German, both oral and written. Fluent in English
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
- Customerfocused with a friendly and professional manner, understand customer concerns
- Ability to function and adapt in a fastpaced environment
- High emotional intelligence and soft skills with the ability to serve highprofile
- Excellent comprehension and problemsolving skills
- Experience in a multisystem environment
- Working schedule
- Monday to Sunday (shift rotation: 06 AM 12 AM (midnight)), 8 hour work.
- Shifts Monday to Friday, 07 AM 07 PM (8 hour shifts, 5 times per week)
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Permanent contract
- Private health insurance
- Meal allowance
- Sports benefit
- Loyalty based holidays balance increase
- And many others
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