Customer Service Advisor - Leeds, United Kingdom - BOXT Limited

BOXT Limited

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About BOXT
Do you want to work for a disruptive, innovative brand that is constantly challenging its industry?

A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club, and Rangers Football Club, Middlesbrough FC - just to name a few

Well you're in luck.

We're BOXT - a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes.

We were founded in 2017 to redefine the world of home installation, making it modern, stress-free, and fairer for homeowners all over the UK.

And with over 20,000 five-star Trustpilot reviews and 150,000+ happy customers so far, we'd say we're doing a pretty good job.

We've grown our product offering substantially since the beginning, and are proud to be able to offer air conditioning, electric vehicle chargers, Google Smart Home products and solar panel and battery storage systems.

But we're not stopping there.

We have an ambitious vision to become an international household name, providing simple and easy access to new products & services within homes across the UK and beyond.

We may seem bonkers about boilers but inside we're a technology company with a custom-built platform enabling us to deliver 5-star installation experiences across a range of products and services.

We're making life at home better for everyone.

This is a fundamental role to support our ambition to continually grow the business.

What you'll do

We are looking for a driven and passionate Customer Service Advisor to join our innovative Operations Team and be part of the exciting journey towards making BOXT an international household name.

In this role, you will:

Respond and resolve incoming customer enquiries through the customers chosen contact method in a timely and professional manner
Help resolve issues and troubleshoot technical problems
Promote relevant products and services based on customers' needs
Work across different products in a confident, energetic and efficient manner.

Who you are

Great listening and communication skills
A people person with an empathetic ear
Resilience and a desire to resolve issues
Confident personality
Supportive team player
IT proficient (the role will require you to use a range of Microsoft/Google software)

Who excels in this role?

BOXT Customer Service Advisors are typically:

Conscientious, trustworthy and confident characters
Engaged and productive individuals, who thrive in team environments
Confident in their natural ability to build strong relationships with customers
Creative and resourceful to go that extra mile

BOXT benefits
We have a great culture at BOXT and across the business we work closely together as one team.

Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they've created a positive, welcoming environment for people to work and thrive within.

As part of the BOXT team, you'll receive the following benefits:

30 days annual leave (plus bank holidays)
Private medical cover
Company pension
Death in service benefit
Modern offices with free onsite parking
We believe that feeding our team keeps them happy, so we have an inhouse chef that provides fresh cooked lunches every day, as well as fruit, snacks and soft drinks.

If you'd like to join the BOXT team, then please send a cover letter along with your CV and get creative to tell us why you think you'd be a great fit for this role and our team.

We are pretty good at hiring our own staff therefore no agencies required.