Corporate Security Hub Controller - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous selfdevelopment.

Main Duties

Ensuring all duties are performed to a high corporate standard in a warm, pleasant, willing, professional manner and all enquiries are dealt with positively.
Maintain a consistent high level of appearance as per the Mitie standards.
Maintain a consistent high level of security in the Atrium and loading bay area.
Ensure radios and BWC booked in and out.
Ensure all officers on the Mitie autobook service
Store reports to be entered in SMART
Deal with all phone calls
Deal with intruder alarms from MITIE Monitoring
Deal with CCTV checks and patrols
Log any lost property
Take any internal reports
Produce and send any additional Data Mining reports on client or Management request.
Ensure internal and external patrols done
Issuing keys
File any completed log books, search book, loading bay sheets etc.
Issuing Engineer/Cleaners day passes.

ID Card Helpdesk function - full fulfilment including daily issue of forgotten passes, operation of adding of access to passes, issuing of new staff passes and responsibility for termination and deletion of Security access control.

Support of rail ticket collection solution.
Timely and accurate production of reports including visitor statistics
Collaboratively working with other Security Officers to deliver a seamless front of house service.
Raise/react to suspicious and provision support to ensure the secure smooth running of the reception area.

- preform the procedures concerning medical, fire, security and emergency evacuations.

Deal with ad hoc issues from internal or external customers
Actively seeking client organisational adjustments and attain an exceptional knowledge of the building and local amenities.
Attend training development and team briefings.
Proactively support the Site Security Manager and Security Senior Controllers where required.

Person Specification

Maintain a high standard of appearance
Experience in using Visitor Management / Access Control Systems
Committed to delivering exceptional customer service
Experience in a corporate environment
Interpersonal skills
Liaison with key stakeholders
Selfmotivated, organised, and proactive
Have a flexible approach
Reliable
Methodical
Logical
Accurate
IT and Administration skills

Proactive

Seeks out opportunities for continual learning and selfdevelopment.
SIA licence (training where required will be provided on successful completion of probation period)

N.B. In the course of this role you will be expected to undertake manual handling duties within your physical capabilities.

It is, therefore essential, if you have a disability, which will limit your ability to undertake this type of work, you alert us immediately.

What we are looking for