Civil Enforcment Officer - West Suffolk, United Kingdom - West Suffolk Council

West Suffolk Council
West Suffolk Council
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West Suffolk, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Part time
Description

About the role:


Since 6 April 2020 West Suffolk Council have taken over responsibility for enforcing on street parking restrictions across West Suffolk.

We also continue to enforce our off street car parks.

We are looking for a Part-time Civil Enforcement Officer to join our operational team based in Bury St Edmunds. This is a key role which involves promoting responsible parking and ensuring the free and safe movement of traffic through enforcement of legislation relating to the Traffic Management Act


You will patrol restricted parking areas, car parks and on-street pay and display parking bays, resident parking schemes and school enforcement areas to monitor compliance, taking appropriate enforcement action under current legislation by issuing Penalty Charge Notices using handheld computer devices.

You will investigate and assess individual cases, collect photographic evidence, keep detailed case notes, make written reports to enable subsequent legal action and attend Adjudication Tribunals when required.


You will be responsible for ensuring all pay and display equipment and payment services are serviceable by carrying out regular checks, ensuring ticket levels are sufficient, identifying faults and reporting any missing signs, road markings and anything that may constitute an enforcement issue or health and safety issue.


What you will need:

***You will need excellent communication and customer service skills as you will come into regular contact with the general public and have to deal with potentially confrontational situations. You will also need to maintain good working relationships with other services and external agencies such as the Police and DVLA.


Uniform and protective clothing, communication devices including a body worn camera will be provided as you will be working outdoors in all weathers.

You will work on a four days on / four days off rolling rota which will include evenings, weekends and bank holidays up to 8pm so you must have a flexible approach.

You must be comfortable with lone working duties after training.


You must have a full UK driving licence (manual) as a vehicle will be provided for you to travel between sites.

There is also a significant amount of walking-averaging 10-15 miles a day involved with this role and collection and handling of cash which will require heavy lifting so you must be physically fit.


In return we can offer you our benefits package which includes discounts and cashback on supermarkets and high street shops and holidays and a cycle to work scheme, together with a competitive salary and pension scheme.

We also have learning and development opportunities and generous annual leave entitlement.


For more information:

For an informal discussion about this role please contact Kevin Bolton, Assistant Parking Services Manager on


Closing date:30 June 2024


Interview date:
To be confirmed.


West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities.

The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.

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