Homechoice Support Officer - Maidstone, United Kingdom - Maidstone Borough Council

Maidstone Borough Council

Verified Company

Maidstone, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference

001923

Date posted

25/01/2024

Application closing date

05/02/2024

Location

Maidstone

Salary

Grade 7:
£25,856 - £27,585

Package

Blank

Contractual hours

37

Basis

Full time

Job category/type

Housing

Attachments

Blank

Job description

About the Role:

The Homechoice Team are looking for a support officer to help deliver the Council's housing allocation scheme fairly and consistently so that residents can access the affordable housing of their choice.

Based at our Trinity Office in Maidstone town centre, you will provide a face-to-face and over the phone Homechoice support service for new and existing applicants.

This is a full time position on a permanent contract.

About Maidstone Borough Council

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses.

We strive to make the borough an attractive place for all and secure a successful economy.

We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people.

You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us.

We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council.

We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return.

As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

Our Offer:

A range of benefits including:
Highly flexible hybrid working opportunities
7am to 7pm flexi time to suit personal circumstances for most roles
Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
Free parking
Range of flexible working opportunities to accommodate people's home/work life balance including compressed hours, 9day fortnight, part time.
Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
Employee Assistance Programme which provides confidential & independent information and access to counsellors
Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
Life Assurance three times your annual salary (for members of the LGPS)
Season Ticket Loan to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brandnew car. The monthly fee includes insurance, servicing and road tax.
Annual flu vaccine
Cycle to work scheme
Staff benefits discounts on leisure, eating out, holidays and shopping
Excellent learning and career opportunities for committed individuals
A professional fee payment, if required for the role

About You:

Your experience of working in a challenging front line customer service role will help you to remain calm under pressure while delivering the highest levels of customer service.

You will also have experience of maintaining accurate records and producing statistical information using a variety of IT packages.

Selection Process:

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please contact Anita Birring, Senior Homechoice Officer on

Interview Date: 19 February 2024