Technical Writer - West Midlands, United Kingdom - Guestline

Guestline

Verified Company

West Midlands, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
We're Guestline, and we're all about delivering results for hotels. Our user-friendly software helps hoteliers manage their guests effortlessly, making their work more enjoyable and productive. We serve thousands of hotels and their amazing staff worldwide, building strong relationships between hotels and their guests (GuestTime). With endless opportunities for innovation, disruption, and enhancement, we're always looking for new ways to improve the guest experience.

It's not just about the technology

Our team is diverse, filled with ambitious and creative minds, spread across the UK, Europe, and Asia with customers in 25 countries, across 5 continents and we have 30 years' experience.

Our history guides us and gives us great position in the market, but it's our innovation and international expansion that will keep us successful.

Don't just take our word for it, every 8 working hours a new hotel goes live with Guestline.

Our growth has been fuelled by investment from Riverside PE, a leading US Private Equity firm who have a strong track record in supporting disruptive ambitious businesses to become market leaders.

The Technical Writer Role

As we continue to expand into new territories, we're looking for a Technical Writer to ensure our published collateral is accurate and compliant with local regulations.

Your first responsibility will be to help us engage with certification bodies in France by documenting our product capabilities. Furthermore, you'll be responsible for building a culture of high-quality technical writing within the company. This involves working with various teams to establish best practices for documentation, providing training and support.

What you'll be doing

Research, outline, collate/ write, and edit content to the target audience.

For your first project specifically:

Produce collateral which articulates our product capabilities and purpose
Produce collateral which documents Guestline core development processes
Liaise with regulatory/ certifying bodies to provide appropriate documentation & proof points
Liaise with Guestline Product, Development and Customer Success teams to ensure content is clear, appropriate and accurate
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation; your style will be clear, economical and articulate
You may also produce artefacts as part of our gotomarket process these may be less technical in nature and require a less formal tone of voice

About you

We're looking for some important characteristics:

Essential

3 years as an effective

Technical Writer:
showing clear experience in writing documentation and procedure manuals for varied audiences

Excellent, clear and concise written communication skills whilst preserving attention to detail
Ability to quickly grasp key product features from discussions with Designers and Developers
Ability to explain complex technical ideas and domain specific concepts to your target audience
Have excellent teamworking and decisionmaking skills
Articulate, with clear and concise verbal and written communication skills

Desirable

Quick to learn new software
Systematic, disciplined and analytical approach
Experience with new media tools & Help authoring tools

Preferred

French speaker/ author
Have a solid background in a software development environment
Experience of working in an agile development environment

All underpinned by our core Guestline values:

You're bold and prepared to drive change
you use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed and you're not adverse to trying new things in order to deliver the best possible service. You are strongly biased towards action and you have the badges to show it.
You relentlessly think Guest thinking of the Guest comes second nature to Guestliners, we put a customer lens on all that we do.
You're kind one of our most important attributes in a Guestliner, you'll go out of your way help others around you and provide valuable feedback to fellow team members

Guestliner Benefits
Our Guestliners make our business the innovative, progressive, and successful place that it is.

Here are some of the benefits they enjoy:

We believe in continuous improvement so we give you your own allowance to spend on your professional development
We're open to flexible working as long as it works for you, your team and the business
Your health is important and so we cover the cost of a Private Medical Plan for you
We provide additional mental health support as part of your Private Medical Plan and our Employee Assistance Programme is available 24/7 giving you the ability to speak to a professional in confidence about a range of issues
You will be covered under our Group Life Insurance policy for 4 x your annual salary, payable to your named beneficiaries