Service Coordinator - Dewsbury, United Kingdom - Futures Manufacturing

Futures Manufacturing

Verified Company

Dewsbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, an established manufacturer based near Leeds, are looking for a Service Coordinator to work in their busy Service Department.

As part of this role you will support various internal teams in their day to day work, assist customers with queriesand schedule work for the engineers in the field.

The role would suit someone who can work in a fast paced environment, has an excellent telephone manner, good IT skills and prior experience in a operational support role for a manufacturing or engineeringbusiness

Service Coordinator - Main Duties and Responsibilities -Service Coordinator, Engineer Scheduler, Operations Coordinator. Installation, Engineering, Manufacturing

Booking in service, installation and maintenance jobs, breakdown visits and any additional work as required
Scheduling engineers site visits and dealing with customer queries regarding outstanding jobs
To liaise with customers both verbally and in writing with regard to engineer's site visits
To make and take calls to and from engineers with queries / requests etc.
General record keeping relating to work scheduled
To deal with customer queries regarding work performed on site
Processing of orders for spare parts as required
To advise engineers of their workload
To keep Administration Manager / internal team and systems updated
To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters
To allocate and coordinate test equipment and to maintain records accordingly

Service Coordinator - Personal Requirements -Service Coordinator, Engineer Scheduler, Operations Coordinator. Installation, Engineering, Manufacturing

Previous experience in a scheduling / service coordinator / operational resource planning type role
SAP IT experience would be a benefit but not essential
The ability and experience of working in a fastpaced commercial office environment
Computer including Word, Excel and Outlook

Service Coordinator, Engineer Scheduler, Operations Coordinator. Installation, Engineering, Manufacturing