Commercial Support Administrator - Chorley, United Kingdom - Speed Medical

Speed Medical

Verified Company

Chorley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a key role within the business, acting as a point of contact between the business functions and our customer base, the Commercial Support Team will be multi-disciplined, working from a single mailbox and direct dial.

Operations and Finance.

This is a key and evolving role within the business, with the team driving efficiency, consistency, and simplicity into our customer relationships.

This role requires a person who can uphold our commitment to providing excellent customer service both within the business and to our customers.

Job Profile

Bespoke reporting for both the business and external customers on a regular and ad hoc basis.
Acting as a point of escalation for wider business queries.
To communicate positively and enthusiastically about Speed Medical's service with our customers.
To engage and interact with management in relation to new and emerging opportunities in the market.
Commercial negotiation with our customers and key stake holders.
Due diligence to ensure all customers hold relevant registrations and accreditations.
Work across several platforms to maintain system databases and reporting.
Managing the transition of new customers into the business.
Managing inactive customer accounts, placing individual cases on hold and managing the process to ensure safeguarding for the business.
Following up on internal campaigns to capture and nurture new business.
Updating all departments on contractual changes with customers.
Improving the overall customer relationship.

This is by no means a complete list and is only indicative of the duties of this role.

Key skills required

Computer literate, including good knowledge of excel.
High level of attention to detail with the ability to analyse and sense check data.
Ability to work independently and use own initiative, as well as being an enthusiastic team player.
Excellent organisational skills, able to prioritise workloads and meet deadlines.
First class interpersonal skills, able to communicate with a wide range of stakeholders, customers, and team members verbally and in writing.
Ethical, focused on treating customers with honestly and transparency.
Courteous yet assertive.
Respect for customer and business confidentiality.
Excellent problemsolving skills.