Customer Support Coordinator - Camberley, United Kingdom - JLA

JLA

Verified Company

Camberley, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer support coordinator hours a week - 2 days working from home

At JLA we are passionate about ensuring that "we take care of it" for our customers as their trusted partner.

As Customer Support Coordinator you'll be the first port of call for our JLA HVAC customers in ensuring we deliver exceptional service in a timely and effective manner.

No two days are the same with this job; there will be plenty for you to get involved in, from answering customer queries, processing quotations and invoices, resolving any service issues, and making sure all our customer portals are updated accurately.

Benefits:

25 days holiday per year, plus bank holidays
Life Assurance
Access to a range of other benefits & perks
Company pension scheme

Role overview

Key tasks

Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
Customer management responsibility for a number of customers
Attend Customer meetings to ensure work is being carried out to agree standards
Uploading to customer portals all relevant compliance certification and updating any job notes
Ordering of van stock orders, orders for remedial jobs and any other equipment required by engineers
Liaison with customers to ensure they are kept informed on progress and managing any issues
Ensuring all jobs are planned, allocated within agreed SLA
Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
Review, action and update the business on the progress of customers works
Ensure you work with the ROMs to continually review labour against demand.
Share KPI reporting to service delivery management and regional leads to show performance
Ordering of stock/parts required by engineers for completion of jobs

Criteria

Proficient level of computer skills, such as use of Systems, Outlook, Excel etc.
Excellent customer service skills
Good organisational skills
Experience of working in a customerfacing role
Experience of managing challenging situations in a customerfacing role
The ability to provide outstanding customer service
Experience in working in a fastpaced environment
Demonstrate experience of taking ownership of customer queries
Excellent communication skills
Good attention to detail
Talent for solving problems
Good time management skills
Flexibility in support of the customer and business needs
Ability to interact with other departments and regions within JLA
Strong team player