Income Officer - London, United Kingdom - Wandle Housing Association Ltd

Wandle Housing Association Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Wandle, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers.

The housing customer service delivery team are responsible for the delivery of excellent services using a partnership approach with residents to ensure early intervention and resolution in anti
- social behaviour, allocations and lettings, tenancy management, resident involvement, estate cleaning and grounds maintenance, supporting other departments across the organisation on customer service delivery, leading to improved customer satisfaction.

A day in the life:

You will:

Manage rent accounts and other housing related debts, on a regular basis in line with the Wandle's policies and procedures, in order to identify cases that require action.
Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Preaction Protocol for Rent Possessions.
Refer residents to welfare benefit and debt support services to ensure that residents are able to maximise their income by ensuring take up of any entitlement to benefits.
Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place.
Deliver income management services while demonstrating high standards of customer care.
Support and implement Wandle's response to Welfare Reform measures
Deliver against annual team and individual targets for income collection

What you will need to have:

Experience, knowledge, understanding:

Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials
Front line experience in credit control or income collection
Proven experience within a customer service environment and able to demonstrate high levels of customer care
Selfmotivated and able to prioritise own workload and work on own initiative
Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery
Extensive knowledge of welfare benefits and welfare Benefit reform
Commitment to providing a highquality service to residents, colleagues and external stakeholders
Experience using Dynamic, PCOL and RentSense will be advantage

What next?

If you want to be part of a winning team that takes pride in delivering excellent customer service to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.

Interviews will be held the week commencing 9 May 2023.

Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.