Library Support Executive - London, United Kingdom - Sage

Sage
Sage
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About our Team:


Our Library Support Team is a dedicated and multifaceted team of professionals who are passionate about providing outstanding customer support.

We thrive on teamwork, innovation, and a customer-centric approach to our work.

Our team ensures that our customers have a seamless experience post-sale. We coordinate important sales close-out processes, supporting the Sales team with product knowledge, and maintaining inter-departmental & customer relationships


We work closely with various departments, including Sales, Finance, Circulation & Customer Services to nurture and provide a rounded approach to customer support, delivering the best possible experience.


Could you be our new Library Support Executive?

  • Enjoy working in a team environment but are also able to prioritise and complete solo projects.
  • Good communication skills, experience working with customers and handling a range of customer queries and concerns, demonstrating an ability to professionally build and maintain strong, positive relationships.
  • Good time management skills and crossdepartment collaboration, as well as a shown ability to be flexible, adaptable, and driving continuous improvement.
  • Attention to detail and a highly organized approach are vital for maintaining accuracy in support processes.
  • Basic skills in Microsoft Office packages, with Excel skills, is preferred.

Your new role:


  • Undertake sales from the Library Sales Manager and successfully complete the sales closeout processes to a high standard.
  • Supporting the Sales Team in all Library Support queries.
  • Help customers with postsales queries including invoicing, authentication, and discoverability, providing a seamless onboarding experience.
  • Coordinate the licensing workflow and work with internal teams to complete the licensing process. Ensuring the invoicing and licensing process runs efficiently.
  • Working with various departments internally to help Sage deliver the best possible customer experience.

Overview of benefits:


  • 25 days holiday excluding bank holidays fulltime/prorated for parttime roles
  • 2 additional 'floating days' of personal leave, in recognition that each of us has cultural, religious, or family commitments that fall at times when the company is not closed.
  • Life assurance
  • Income protection
  • Access to Sage books and journals
  • Tuition scheme and support for pursuing professional qualifications


  • Hybrid working arrangements

  • In office 20% of contracted hours. We work flexibly and most staff can choose to work from home for up to 80% of their contracted hours.

Other benefits, which may change include:

  • Sage lunches held weekly in the office
  • Variety of snacks and beverages available in the office
  • Home working allowance
  • Travel insurance
  • Healthy lifestyle reimbursement
  • Access to the Company doctor
  • Access to Company loans (season ticket loan, rental deposit loan, cycle loan)
  • Anniversary trip
  • Applications without a cover letter may_ regrettably not be reviewed.
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