Helpdesk Advisor - St. Ives, United Kingdom - Bowella Recruit

Bowella Recruit
Bowella Recruit
Verified Company
St. Ives, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Helpdesk Advisor

St Ives, Cambridgeshire

Office Based (Non Remote or Hybrid)

£22,000-£23,000 dependent on experience


Key Responsibilities

  • Ensuring all client instructions are logged
  • Allocation of jobs to engineers and subcontractors
  • Recording all communication and arrangements on our in house system along with client portals
  • Chasing for updates and paperwork
  • Communication with colleagues/team keeping them informed of client changes/requirements
  • Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
  • Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
  • Recording of daily conference calls with engineers

Necessary Skills Essential

  • Proven ability to accurately follow procedures
  • Flexible and adaptable at any given moment, and able to work to timescales
  • Ability to work under pressure with a can do attitude
  • Organised with effective time management and ability to multitask
  • Work well as part of a team
  • Previous administration experience for at least 1 year

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£23,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking
  • Referral programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
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