Advisory Officer - Weybridge, United Kingdom - Surrey County Council

Surrey County Council
Surrey County Council
Verified Company
Weybridge, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job Introduction

This role has a starting salary of £31,262 per annum, based on a 36-hour working week.
This is a 12-month fixed term contract /secondment opportunity.


We are delighted to be hiring two new
Advisory Officers to join our Adult Social Care Information & Advice Service.

The team is based in Dakota, Weybridge, and you will be working from the office until you have built up the skills and confidence to work independently.


Rewards and Benefits

  • 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
  • Option to buy up to 5 days of additional annual leave
  • An extensive Employee Assistance Programme (EAP) to support health and wellbeing
  • Up to 5 days of carer's leave per year
  • Paternity, adoption and dependants leave
  • A generous local government salary related pension
  • Lifestyle discounts including gym, travel, shopping and many more
  • 2 paid volunteering days plus 1 team volunteering day per year
  • Learning and development hub where you can access a wealth of resources

About the Team
The Adult Social Care Information & Advice Service is part of Customer Services.

Our aim is to provide a consistent, high quality, resident-focused experience that aligns with the principles of the Customer Promise, acting as a first point of contact for customers who have Adult Social Care enquiries.


About the Role


As an Advisory Officer, you will be responsible for providing customers and partner agencies with comprehensive information and advice about care and support services in their local area.

This is to help people understand how care and support services work locally, the care and funding options available, and how people can access these services.


Our working environment is outcome focused and you will be working in a fast-paced setting ensuring that cases allocated are resolved in a timely manner and in line with legislation/policies and best practice.

The ability to work under pressure and multitask confidently across various IT systems is key to the role.


We want to be honest with you, the nature of some of the calls and correspondence we receive can be sensitive and, at times, upsetting.

We recognise it can be challenging to take calls about abuse, neglect or from someone who is at risk or in crisis but it is so important that we provide this service to people who need it.

As such, robust personal resilience is essential.

We provide a comprehensive induction program upon starting with us and commit to ensuring you will never be on your own and have a supportive environment and team to work with.


Although this role involves working as part of a well-supported team, you will be given the tools to work independently to allow you to deliver work to a high standard.


In order to safeguard our customers and handle confidential information, a Basic DBS 'Disclosure & Barring Service' check will be required for this role.


Shortlisting Criteria

  • An understanding of social care and health issues, with a basic awareness of public sector and voluntary agencies
  • Experience of providing high levels of customer care and professionalism in a busy environment
  • Able to quickly build rapport and effect successful relationships with customers and partner agencies
  • Excellent IT skills and ability to use databases to a high standard of accuracy
  • Able to work autonomously with initiative and as part of a team
  • Able to travel to Weybridge
  • Able to work from home in a confidential space, including access to secure Wi-Fi

Contact us

The job advert closes at 23:59 on 18/02/2024 with interviews planned for w/c 04/03/2024.


The interview will include a 5-10 minute presentation on a topic shared in advance, followed by a short IT/telephone test.


Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

**Our Commitment
More jobs from Surrey County Council
See all jobs of Surrey County Council