Booking Coordinator - Warwick, United Kingdom - South Warwickshire University NHS Foundation Trust

South Warwickshire University NHS Foundation Trust
South Warwickshire University NHS Foundation Trust
Verified Company
Warwick, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are looking for an experienced, forward thinking booking coordinator to join our friendly and dynamic team within the Oral & Facial department at Warwick Hospital.


Excellent communication, organisational and proven administration and IT skills are vital in this role to provide support in the smooth running of this busy outpatient department.


Experience of dealing with the public would be advantageous, as would knowledge of the Lorenzo and eRS, but training is available.


To work as a flexible member of a team to carry out clerical duties within the Oral & Facial team giving support to patients, medical staff and the management process, maintaining an effective customer focused service.

Come and join a Trust rated Outstanding by the CQC.

South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.


We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county.

We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'.

Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.

It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Principle duties will be amongst the following dependant on area of work


on the day:

-
Key Responsibilities:


Negotiate patient appointments to attend for both Outpatients and day surgery/ in-patient procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates.


Ensure all relevant patient information is recorded on the Trust's PAS system and updated accordingly, including early offers of operation date.

To be the point of contact in the Trust for booked admission enquiries from patients.

Work flexibly and provide cross cover for colleagues in the Department.

Deal with day-to-day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.

Outpatient Booking Management

Strict adherence to sequential outpatient booking, access booking times and the waiting list policy is essential.


Ensure any patients who have not responded to invite letters, or do not attend, are dealt with in line with the Patient Access Policy.

Ensure patients on a 2 week wait pathway are treated within national cancer target requirements

Communication

Ensure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information.

To provide non clinical advice regarding procedures & processes to the patient as per their individual requirements. To seek further advice from the Consultant or lead nurse if required.

Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & E mail contacts.

Liaise with reception staff regarding clinics and follow up appointments

Service Improvement/ Team Development

Be involved in the development & revision of protocols & processes as required.

To participate in the training and induction of new starters and work experience

Data Quality

Ensure any data entries are accurate and good record keeping is maintained at all times.

Ensure waiting lists are regularly validated to ensure these are accurate

Monitor patient pathways to ensure patients don't breach their 18 week pathways.
More jobs from South Warwickshire University NHS Foundation Trust
See all jobs of South Warwickshire University NHS Foundation Trust