Sourcing Executive - Farnborough, United Kingdom - Flexjet Europe

Flexjet Europe
Flexjet Europe
Verified Company
Farnborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:
This is a full-time position based at our UK office at Farnborough Airport.

This is a varied role that will, at times, carry large amounts of responsibility and require the individual to deliver the high levels of service our clients have become accustomed to.


Responsibilities:


  • Deal with inbound requests from a range of internal and external clients.
  • Work with the team to find creative ways to deliver an exceptional client experience.
  • Assist our scheduling team to execute efficient and effective optimization of the fleet by communicating availability to colleagues in Europe and the US.
  • Provide an industryleading level of customer service from enquiry to postflight followup.
  • Listen to clients' requests and provide proactive and immediate assistance.
  • Calculate quotations promptly and accurately using webbased software, with a clear focus on safety and service.
  • Follow up on each quote generated to maximise sales activity.
  • Negotiate terms of agreement and close sales.
  • Full administrative sales support, including raising client paperwork and securing payment.
  • Continual liaison and successful communication with operators and industry partners.
  • Develop and maintain relationships with customers and industry professionals/suppliers.
  • Support business needs as requested by senior managers and leadership.
  • Liaise with owner services team on trip details to ensure flight execution.
  • Problemsolve for required aircraft changes due to irregular operations with a focus on customer needs and cost ramifications, such as unscheduled maintenance and cancellations.
  • Maximization and optimization of the Fleet schedule via the charter market where necessary.
  • Work with scheduling, owner services and operations to assist in the recovery of AOG aircraft.

Qualifications:

EDUCATION & EXPERIENCE**- BA degree or equivalent from two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience.

  • Experience in the business aviation industry is preferred.
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
  • Knowledge of the use and operation of standard office equipment.**
    REQUIRED SKILLS & QUALIFICATIONS
  • Must possess the legal ability to work in the United Kingdom.
  • Be prepared to work from our office at Farnborough Airport.
  • Have strong attention to detail.
  • Must have the ability to multitask and adapt to change.
  • The ability to work in a team atmosphere, and manage a flexible schedule.
  • Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform job at the expected level.
  • A willingness to continually learn and develop business aviation knowledge.
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Impact and Influence

  • Clearly conveys a vision, directions, objectives and strategies for his/her area in the organization and is able to obtain buy in or support to achieve these objectives.
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Innovation

  • The ability to suggest, introduce or implement new ideas, ways of thinking, solutions, methods, processes and technologies in order to reach or improve upon required performance levels in relation to a project or organizational unit.
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Customer orientation

  • The ability to determine the needs of internal and external customers and search for ways to meet their needs by consulting them and optimizing received information, with a view to improving the products and services intended for their use. The emphasis is on satisfying the needs of internal and external customers in order to help them achieve excellence.
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Teamwork

  • A willingness to work with others, to be part of a team and to work collaboratively for the purpose of achieving common objectives by ensuring respect for other members of the team and facilitating their participation.
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Problem solving

  • An indepth analysis of symptoms, causes and impacts relating to a given problem situation. The aim is to develop contextualized solutions that meet expectations in terms of organizational efficiency.
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Interpersonal communication

  • An ability to clearly convey and receive information. Also implied is the ability to initiate and facilitate discussions with one's managers, colleagues, customers and partners, while taking into account their various points of view.
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Flexibility and ability to adapt

  • The ability to value different points of view and to be receptive to changing circumstances and new information that alter the course of events.
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Time and priority management

  • Setting priorities and managing one's time in order to achieve specific organizational objectives. Effective time management helps improve productivity, but also aims to achieve a personal balance in terms of quality of life issues.
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Decision making

  • The ability to assess the importance, urgency and degree of risk associated with a situation and to implement timely measures that will address situations wit
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