Customer Service Representative - Brentwood, United Kingdom - Newman Office Personnel

Newman Office Personnel

Verified Company

Brentwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.

This is an excellent opportunity to join a dynamic and growing company in the Brentwood area.

Duties:

Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
Maintain accurate and detailed customer records
Process orders, returns, and exchanges in a timely manner
Assist with data entry tasks to update customer information in the system
Collaborate with other departments to resolve customer issues or escalate as needed
Provide product information and recommendations to customers
Follow up with customers to ensure satisfaction and resolve any outstanding issues

Qualifications:

Strong phone etiquette and active listening skills
Proficient in data entry and computer skills
Ability to analyze customer needs and provide appropriate solutions
Exceptional problemsolving skills with the ability to think quickly on your feet
Strong attention to detail and accuracy
Ability to multitask and prioritize tasks effectively

We offer competitive compensation, opportunities for career growth, and a supportive work environment.

If you are passionate about providing exceptional customer service and have the qualifications listed above, we would love to hear from you.

Salary:
£24,000.00-£26,000.00 per year

Benefits: