Receptionist - Edinburgh, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
GRP/CM/16-01/784/1

Job Title:
Receptionist

Location:
Edinburgh - _Applicants must have the right to work in the UK_**
Pay Rate: £11.00

Contract:
Permanent

Hours per week:
Monday to Friday - Flexible Shifts between 07:00 - 22: hours per week (Saturdays between 08:00 - 16:00)

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients.

With various career paths available, our office-based teams are essential to our award-winning service delivery.

Role Overview

We are currently recruiting for a Receptionist to join our passionate and driven team based in Edinburgh on a permanent basis.

Benefits:

Informal hybrid / flexible working arrangements
25 days holiday + bank holidays
Free fruit in our offices
Subsidised vending machines
Access to 'Wagestream' a financial wellbeing tool
Wide range of retail discounts
Regular social and charity events held in our offices
Get involved in charity events in the local community

Wellbeing

Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

Career development and recognition

Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Atalian Servest Superstar Awards
Long service awards

Your primary responsibilities will include:

Providing an exceptional customer experience is key to this role, we require all of our customers to be provided with exceptional service in all of their dealings with us
As first point of contact for meeting and greeting clients and staff, the customer experience is key and our teams are required to ensure this first impression is a key focus and delivered to outstanding levels consistently
Ensuring all processes and procedures for the Reception, BEC and mailroom are implemented and followed correctly.
Issuing of visitor and contractor passes and ensuring all visitors are signed in and accompanied as required by the appropriate person
Answering calls quickly and efficiently and supporting our customers with their enquiries
Use of the Matrix room booking system is manage and oversee delivery of meeting room space
Mailroom duties including receiving and recording post, issuing post, collating and preparing post for collection, ensuring the mailroom computer system is kept up to date at all times
Assisting with the management of meeting rooms and events within our Business Events Centre including room set up, confirming room bookings and requirements for bookings, assisting customers during their events to ensure all requests are dealt with promptly and effectively, preparing meeting rooms between bookings for next meeting
Supporting BEC events out of hours to ensure all requirements are delivered effectively
Supporting implementation of building health and safety procedures for relevant areas as required
Any other adhoc duties as required

About You:

Previous experience in high profile Reception/Front of house role is essential.
Experience in using Matrix or other similar systems beneficial.
Knowledge of Microsoft Office essential.
Excellent Customer service skills.
Excellent organisation, verbal and written skills.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.