Appointments Administrator - Gateshead, United Kingdom - Gateshead Health NHS Foundation Trust

Gateshead Health NHS Foundation Trust
Gateshead Health NHS Foundation Trust
Verified Company
Gateshead, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description
To provide a high quality Administration service to the Out-patients department. To serve and support all patient's attending for an outpatient appointment.

  • Arriving and booking of patient's appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
  • Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.
  • Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient's service
  • Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
  • Ensuring photocopying is readily available and monitored to reduce waste.
  • Ensuring Fu appointments are booked correctly selecting the right media type.
  • Ensuring when directed, patients' and placed on a PIFU pathway.
  • Ensuring patient's are booked ready for return journeys and after appointments.
  • Notes to be collected and dropped off at the records library twice per day.


Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.


Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.


Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are.

Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.


We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve.

Our armed forces network is one of our emerging networks.

  • Arriving and booking of patient's appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
  • Ensuring outcomes, procedure coding and DNA are managed correctly and proactively as per policy.
  • Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient's service
  • Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
  • Ensuring photocopying is readily available and monitored to reduce waste.
  • Ensuring Fu appointments are booked correctly selecting the right media type.
  • Ensuring when directed, patients' and placed on a PIFU pathway.
  • Ensuring patient's are booked ready for return journeys and after appointments.
  • Notes to be collected and dropped off at the records library twice per day.
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