Customer Service Consultant - Derby, United Kingdom - Connells Group HQ

Connells Group HQ
Connells Group HQ
Verified Company
Derby, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Consultant
Castle Donington - £20,000

Countrywide Surveying Services, now part of the Connells Group, operates one of the largest, most trusted property surveying and valuation practices in the UK.

We act on behalf of lenders and buyers.
We employ over 700 personnel, comprising over 450 in-house RICS qualified Surveyors covering most UK postcodes including Northern Ireland.

We offer a full range of valuation and surveying services, we have unparalleled coverage of the UK property market andare uniquely placed to support customers across the residential property market.

"

We are looking for exceptional
Customer Service professionals to join our Surveyor booking team at our National Operations Centre based in
Castle Donington, Derby,which is easily assessable by public transport.


About the role:


This is not a sales role so there will be no cold calling but you will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.

You will provide administrationsupport to Surveyors, Regional Management Teams and build / maintain strong client relationships with lender partners.
Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence.


Who we are looking for:


  • Excellent customer service skills
  • Flexible approach to working hours as we are open 8am 8pm Monday to Friday and 9am 5pm on Saturdays
  • Someone is who is Committed and reliable
  • Proactive and has a 'can do attitude'
  • Organised and adopts a structured approach
All round team player, focusing on the accomplishment of team goals as well as individual targets
We offer full induction training as well as support for your ongoing development and progression. This will include informal training programmes as well as more structured learning initiatives. It's all about making sure you get the satisfaction you need tobe at your best.
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