Customer Support Associate - Sittingbourne, United Kingdom - SAP

SAP
SAP
Verified Company
Sittingbourne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We help the world run better

Customer Support Associate


Provides first level support for SAP Concur Travel & Expense solution, which includes assistance with service features and customer specific Audit policies and procedures.

Documents, routes, tracks, escalates, and updates customers on status of issues as required.


What you will do:


Tasks will also include:

  • First tier support, including assistance with service features, customer's audit policy, procedures, and navigational support.
  • Document appropriate details of inquiry, taking timely action including followup on calls and cases as necessary.
  • Utilize tools and systems proficiently to track activity and ensure knowledge base integrity and utilization.
  • Complete additional duties as deemed necessary to achieve and produce a highquality support solution.
  • Be aware of, and comply with, all corporate policies.

What you will bring:

The ability to work in a fast-paced environment, handling multiple priorities.

Excellent written and verbal communication skills, with ideally one or more years of customer service experience, preferably in a call center environment.

The skill to communicate with individuals at all levels of an organization and ability to work in a team environment.


We build breakthroughs together

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.


EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Requisition ID:
|

Work Area:
Customer Service and Support |
Expected Travel: 0 - 10% |

Career Status:
Graduate |

Employment Type:
Regular Full Time |

Additional Locations:
#LI-Hybrid.
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