Systems Support - Leeds, United Kingdom - CareerStone

CareerStone

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

A major UK & International freight forwarding organisation is looking for a Systems Support professional to work within their system support team - supporting the BPI (Business Process Improvement) and System Support Manager, providing first line support,with monitoring their ticket system, providing training to new staff (once trained in the role) and working closely with different teams on documenting process and driving change for efficiencies and optimization.

It's a great time to join the team at themoment, we are growing as a company and we are developing our systems for growth.

ROLE:
Systems Support

LOCATION:
Leeds, with travel to other locations - Once youve been trained the role can be

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BASIC SALARY:
£25

K

ROLE:
To be a key contact for the client team on LIMA product. To support the client team in their role as LIMA first line support. To support the scoping & testing of new functionality and enhancements of both product and bespoke LIMA.

SCM LIMA Superuser
Understanding of LIMA track structure, groups & dynamic participants
Undertake LIMA training with client teams
Develop LIMA super users within the client team
Support on non SCM LIMA accounts
Monitor LIMA performance
Understanding of & support on Origin / Destination Integration
ETI management user testing for new developments
Monitor adherence to procedure for raising and managing ETIs
LIMA knowledge share within the wider team
LIMA demos to both internal & external customers
User testing of new Core Product functionality to make sure it is fit for purpose
Support for Implementation managers
Aid customer confidence in LIMA product
Streamline LIMA Processes
Awareness of SLA measurements
Awareness of the key drivers in an effective supply chain operation
Identify opportunities to improve systems functionality or reporting for the client and ACS