Credit Administrator - Luton, United Kingdom - Mainstay

Mainstay
Mainstay
Verified Company
Luton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Advert:


Job Role:
Credit Administrator


Location:
Luton


Job Sector:
Finance


Hours: 35 hours per week


The purpose of this role is:
As a Credit Administrator you will contribute to our vision of being the favourite residential property manager by:

  • Using your strong communication skills when liaising with both internal and external stakeholders
  • Being customer focused and thrive in working collaboratively and in a fastpaced environment
The Credit Controller reports into the Credit Control Team Leade


Main Responsibilities

  • Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
  • Agreeing payment terms for tenant arrears, within the set business guidelines
  • Keeping diaries and notes of all customer communication in relation to debt chasing
  • Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
  • All customer communications are responded to appropriately and in line with service level agreements.
  • General administration tasks required for credit control functions and recording actions
  • Review accounts prior to letters before action to ensure all account details are correct to prevent requirement for deinstructions with solicitors.

About You


You will be currently working in a customer facing role and are able to demonstrate a good understanding of customer communications and dealing with difficult conversations.


As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.

You are passionate about improving levels of service, and keen to support change and continuous improvement.

Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously


The Benefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages.

In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


Diversity
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