Admin Officer - Leicester, United Kingdom - HM Courts and Tribunals Service

HM Courts and Tribunals Service
HM Courts and Tribunals Service
Verified Company
Leicester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £21,775
Job grade:


  • Administrative Officer
  • AO
    Contract type:
  • Permanent
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 20Contents
Location

About the job


Benefits:

Things you need to know

Location

  • These positions are based at LEICESTER ARNHEM HOUSE 5TH
  • MHRT LEICESTER, LE1 6LRAbout the job

Job summary:


  • Please refer to job description
    Job description:

Directorate:
National Business Centres (NBC)


Job Title:
Admin Officer


Grade:
AO


About us


Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice.

If this sounds like you, please apply.

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

National Business Centres (NBC) manage centralising administrative and contact functions in HMCTS. Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture.

Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.


The key purpose of the role

Essential Skills & Criteria:


  • Strong customer focus and service skills
  • Experience of working in an administrative role in a customer focussed environment
  • Strong IT skills with the ability to learn new systems
  • Excellent communication and organisational skills
  • Customer Service and Administrative skills
  • Be patient and able to empathise

Key responsibilities:


Administration, Operations and Processing casework

  • Preparing papers and/or digital files for court, tribunals, hearings and meetings.
  • Producing tribunal documents including creating and updating records digitally
  • Preparing meeting agenda, joining instructions, handouts etc. Using standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
  • Clerking tribunals and hearings, ensuring papers and materials are available and up to date.
  • Assisting tribunal users, supporting listing and rota management, checking files, contacting relevant parties.
  • Recording outcomes of tribunals and hearings accurately, interpreting accurately the information needed on file.
  • Working to workload targets in terms of throughput and accuracy.
  • Ensuring compliance and administration documentation meet quality standards.
  • Work may require interpretation of source materials, preparation of bundles, chasing.
  • You may need to modify and adjust information and make decisions to allow work to be completed. Produce basic statistical analysis reports and where needed, process financial information.
  • Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

Communicating

  • Communicate effectively and work with the public, all Tribunal and Hearing staff, Judiciary and internal and external stakeholders, court and tribunal uses and representatives of other agencies and organisations
  • Deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

Other duties


The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.


Application process

Support when applying

Person specification:


  • Please refer to job description
    Behaviours:
We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Working Together
  • Managing a Quality Service

Benefits:


  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance
Things you need to know


Selection process details:


  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
  • Feedback will only be provided if you attend an interview or assessment.

Security:


  • People working with government assets must complete baseline personnel security standard (opens in new window) checks

Nationality requirements:

This job is broadly open to the following groups:

  • UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in
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