Assistant Head Housekeeper - Turnberry, United Kingdom - Trump Turnberry - Housekeeping

Trump Turnberry - Housekeeping
Trump Turnberry - Housekeeping
Verified Company
Turnberry, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

POSITION SCOPE:


Working in a supportive role to the Executive and Assistant Executive Housekeeper, responsible for ensuring the successful delivery of operational work plans, job lists and department schedules within the Housekeeping and Laundry Departments standards.

Responsible for achieving department Key Performance Indicators.


JOB FUNCTIONS:

  • Oversee the quality of work produced in all areas of Housekeeping and Laundry Department, including checking and cleaning guest rooms and public areas.
  • Represent Housekeeping department at morning operational meeting ensuring full knowledge of VIP arrivals and any guest complaints, resolving all complaints in a timely maner in conjunction with Front Office.
  • Facilitate guest requests in prompt maner, via Alice and/or Front Office.
  • Adhere to all Forbes and Trump brand standards and to take full responsibility for the implementation of any changes to standards.
  • Work toward achieving audit targets/scores for hygiene and cleanliness for the whole resort including Medallia, Forbes, Clifton
  • Representing Executive and Assistant Executive Housekeeper at department meetings, utilising Trump Talks and adhering to Trump Hotels brand standards, policies and procedures.
  • Supervise, train, coach and counsel staff.
  • Undertake administration tasks of the Housekeeping and Laundry Department including monthly stocktakes of guest supplies/amenities

CANDIDATE SPECIFICATION:

  • Minimum 3 years experience in a supervisory role within housekeeping.
  • Previous experience within a luxury hotel environment is preferred.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Knowledge and skills in using a variety of computer systems (Opera, Alice, Fourth, LMS, Eyvo), math skills as well as budgetary analysis capabilities required.
  • Most tasks are performed in a team environment with the employee acting as a team leader.

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