PMO and Resource Lead - London, United Kingdom - Sabio Group

Sabio Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we:

Sabio Group acquired makepositive, a multiawardwinning Salesforce Summit consulting partner in 2021. After a period of being run independently we are now entering an exciting phase of consolidation and are looking for an experienced PMO Resource Lead to join our Team.
Sabio's Salesforce practice blends makepositive's existing Salesforce expertise with Sabio's Contact Centre and AI experience. To this end we see our focus areas as Sales Cloud, Service Cloud, Experience Cloud, Field Service, CPQ and Mulesoft with an increasing focus on Service Cloud Voice and anticipate being at the forefront of AI within Salesforce.
At the Sabio Group; through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional endtoend digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world's largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement. Combining our own unique products and deep sector knowledge with awardwinning technologies, we are one of Europe's fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries. We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
We are looking for an exceptionally driven and experienced

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PMO & Staffing Lead responsible for all aspects of resourcing, project governance, revenue and bench management alongside supporting the administration of our internal PSA system, Certinia. The Resourcing team is instrumental to the organisation, collaborating with the various departments to achieve company and individuals' goals.

Key Responsibilities:

Operational reporting including people productivity forecasting and analysis.
Collaborate with Line Managers to support resources development across different regions.
Analyse forecast pipeline, identify challenges and find solutions cooperating with multiple stakeholders and departments.
Collaborate with recruitment to forecast resources needs (skills/roles) based on pipeline.
Implementation of Resourcing best practices and process development across the PMO function and feeding into wider organisational processes.
Proactively manage the bench and support Resourcing analyst to identify opportunities.
Coaching and development of Resourcing within PMO function
Responsible for reporting issues and risks to Head of PS Operations
Pipeline reporting of inflight and completed projects
Oversee Lesson Learned meetings.
Managing Jira and Confluence

Skills, Knowledge and Expertise:

Essential:

Worked as Resourcing Manager in similar organisation (2+ years)
Excellent verbal, leadership, and interpersonal skills
Knowledge of, and ability to implement Resourcing best practice within PMO
Ability to identify challenges and prioritise based on company's goals and vision.
Knowledge of Risks and Issues Management
Ability to develop operational relationships with resources and other departments' leads.
Worked as Resourcing Manager in similar organisation (2+ years)
Excellent verbal, leadership, and interpersonal skills
Knowledge of, and ability to implement Resourcing best practice within PMO

Desirable:

Certified in a recognised project management and/or PMO qualification
Experience of Cloud based technologies such as Salesforce
Experience of Agile Delivery Methodologies
Good level of understanding of Jira and Confluence

Benefits:

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company

Benefits may include:

Pension Scheme

Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year

- (this includes three Sabio days)

LinkedIn Learning
Plus many more (Benefits are dependant on your base location.)
The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.

All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.