Customer Care Advisor - Renfrew, United Kingdom - Terumo Aortic

Terumo Aortic
Terumo Aortic
Verified Company
Renfrew, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Key Duties

  • Processing of all customer orders received on a daily basis
  • Manage customer inquiries related to orders placed
  • Provide up to date schedule information to customers and measure performance against On time to Promise (OITP)
  • Ensure the correct inventory allocation is in place against outstanding customer orders
  • Manage customer complaints
  • Proactively engage with Planning, Sales, and Manufacturing to ensure accurate information is provided to the customer at all times
  • Proactive engagement with despatch to ensure order picks information and instructions are provided in timely and structured manner
  • Ensure work instructions are maintained and up to date
  • Ensure lean concepts are deployed and maintained as part of the overall ongoing continuous improvement agenda for Global Customer Care
  • Provide weekly / monthly metrics and reports as required and directed by the Manager of Global Customer Care Adhoc project work as and when required
  • Provide despatch team with necessary Export Customs / Quality Documentation to allow shipment of product into specific Market
  • Provide reception / switchboard cover as and when required
Qualifications & Experience

  • Strong experience in a Customer Services environment or equivalent
  • Excellent communication and organisational skills
  • Computer literate in MS Office products
  • Knowledge of export documentation, procedure and current legislation
  • Experience with SAP preferable

Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Benefits:


  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person
More jobs from Terumo Aortic
See all jobs of Terumo Aortic