Primary Care Digital Support Officer - London, United Kingdom - Islington GP Federation

Islington GP Federation

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DESCRIPTION

JOB TITLE:
Primary Care Digital Support Officer

REPORTS TO:
I.T. and Analytics Manager

HOURS: 37.5 per week

SALARY:
£30,000 to £35,000 (based on experience)

CONTRACT TYPE:
Permanent

The Role:

Islington GP Federation (IGPF) is looking for a Digital Support Officer who will be part of IGPF I.T. and Analytics team.

The post holder will be a key support role, directly working with the I.T. and Analytics Manager and with colleagues across an exciting range of services provided by IGPF.

Current programs of work being undertaken by the team include:

Standardised and automated patient recall functionality
Ehub single point of access (SPA) pilot for Islington South Primary Care Network (PCNs)
EMIS expertise and engagement across a number of EMIS platforms
Optimising current EMIS searches and insight reporting

IGPF is working closely with primary care colleagues to deliver ambitions of excellent provision of care and also looking at opportunities 'at scale' optimising existing systems and presenting new solutions.

The post holder will have extensive EMIS knowledge and be able to deliver supportive interventions to EMIS users in primary and community care.

The post holder will also provide EMIS training to a wide range of stakeholders.

About Islington GP Federation

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islington's extended access primary care services (I: HUB) as well as supporting the Islington Primary Care Networks (PCNs).

Our current range of services includes I:

HUB, Community Ear, Nose, and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH and the Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over two years to create training and development programmes that meet the needs of staff working in primary and community care settings.

Responsibilities:

EMIS Expertise:

Be an EMIS expert and be a first point of call for resolution of EMIS issues within IGPF
Deliver EMIS training to agreed individuals and groups (e.g. ARRS roles, PCNs, administrative staff working in GP practices)
Ensure all training delivered is of high quality with up to date materials and evaluated identifying key areas for improvements
Write EMIS searches and provide high quality reports and data in a clear readable easy to present format
Work closely with I.T and Analytics Manager and Data Analyst to identify opportunities for improvement in EMIS related outputs
Be part of a program of ongoing qualitative review of existing EMIS searches

Technology and Analytics opportunities:

Assist in the performance and maintenance of existing technology solutions across IGPF
Explore and evaluate new digital technologies by looking at costs, functionality and associated benefits
Implement agreed new technology solutions and support optimisation of existing ones across wide range of IGPF stakeholders
Support IGPF Data Analyst with dashboard development and maintenance

IT support and Customer care

Support the delivery of IT projects across IGPF developing and implementing agreed use cases
Update and monitor project plans for agreed projects
Support building and maintaining IT policies and guidance
Assist in providing frontline support to users of systems in response to service requirement
Provide high quality, professional and customer focused experience. This may include analysing situations, information and supporting resolution
Escalate any potential or knows issues relating to the operation of Digital Systems as soon as these are detected
Actively maintain knowledge of systems through continuous proactive learning
Promote and implement appropriate use of patient data in line with GPDR and Data Protection Act requirements
Be a positive, proactive influence on colleagues and the wider team

Generic Responsibilities:

All Staff at Islington GP Federation have a duty to conform to the following:

Equality, Diversity & Inclusion:

A good attitude and positive action towards Equality, Diversity & Inclusion creates and environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to