Vp - Payments Operations Service Architecture - Bournemouth, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Bournemouth, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Organization Description
The Corporate & Investment Bank is a global leader across Investment Banking, Payments, Markets and Securities Services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations develop and manage innovative, secure service solutions to meet clients' needs globally.

Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

The Payments business at JPMorgan processes $9.6 trillion in transactions every day in over 120 currencies across +160 countries.

With the industry rapidly changing due to changes in client behavior and the advent of newer, more sophisticated technologies, the Payments organization is evolving and expanding its product offering to better meet the needs of our customers.

Payments Operations supports the Payments business across Treasury Services (Cash Management, FX, Liquidity, Escrow and Real-Time Payment solutions), Global Trade Finance, Merchant Services and Commercial Card offerings to clients and acts as the payment hub for JPMorgan Chase.

As the Payments franchise continues to expand, Payments Operations is evolving its operating model to be more customer centric, resilient and scalable.

The newly created Operations Service Architecture (OSA) team has been established to architect operationally excellent, scalable and resilient solutions driving accelerated time to market and exceptional customer experience.

Within the OSA team, we are looking for a high performing VP

to establish a proactive and efficient process to execute the following functions:

Capture and evaluation of the pipeline of change requests related to product development, new/existing client mandates, and operational processes
Standardize impact assessment including inscope operational functions and requirements to support
Definition and design of operating model to achieve desired outcomes in an optimized manner
Manage effective transition from design into delivery and ongoing execution
Identification and exploration of commercialization opportunities for Payments Operational Services

This role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise's strategy.

**Key responsibilities include

Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
Partner with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
Develop hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
Work closely with Business stakeholders to define and implement target operating models to better support our clients
Communicate regular status updates to senior management and Business stakeholders

Required Skills and Qualifications

5+ years of Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments is preferable
Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
Expertise in data analysis and manipulation to support hypothesis generation
Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
Partners well with other groups sat outside of the team's reporting line, excellent interpersonal skills
Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
Logical, structured approach to planning, problem solving and decisionmaking
Solid awareness of controls and risk management protocols
Selfstarter with ability to manage own workload and deliverables

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We st