Business Services Coordinator - Leeds, United Kingdom - Highways England

Highways England

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Your new Role
Are you an experienced administrator looking for your next challenge?

Do you enjoy working with a variety of different internal and external stakeholders and customers?

Do you have great attention to detail and a desire to get things right?

National Highways have an excellent opportunity for a Business Services Coordinator to join our team based in either Leeds or Wakefield on a part time basis.

As a Business Services Coordinator you'll support and enable the delivery of capital investment, maintenance, and all operational capabilities by the Operations Directorate.

The broad scope of this role encompasses the delivery and coordination of business services and administrative support to a wide range of internal and external stakeholders.

What you'll lead on

Supporting operational delivery through the enablement of regulatory and legal processes including Traffic Orders.
Enable and support effective information management including the maintenance of documents, records and dissemination of notices, memoranda, and information.
Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered.
Ensuring that customer contacts and correspondence are drafted and completed to the required performance standards.

To be successful you will have

Experience in Business Administration or Operational Support environment
Exceptional administrative skills along with sound organisational skills
Ability to communicate with key internal and external stakeholders both written and verbal
Good knowledge of MS Office programmes and working on other inhouse systems
Excellent customer service skills with the ability to influence and negotiate

A bit about us

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage.

All to make sure National Highways customers have safer, smoother, and more reliable journeys.

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