Head of Credit Operations - London, United Kingdom - Arbuthnot Latham

Arbuthnot Latham

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

***- To be responsible for setting the strategic direction and the day to day leadership of the Credit Operations team that supports the lending services for the Private Banking and Commercial Banking propositions. The primary objective is to optimise the operational and support areas of the Bank in order to deliver a high quality service to Arbuthnot Latham clients and to manage the key third party mortgage portfolio servicing relationship.
Operational Leadership

Provide effective leadership of the credit operations function
Operate and manage in accordance with business strategy
Develop and maintain an effective organisation structure of own area that meets current and anticipate future business needs
People management, motivation, performance management & development, including managing through others, in line with Bank policies and standards
Set strategic direction achieving cost efficiency, productivity and risk avoidance/compliance on an ongoing basis
Evaluate the overall performance of Credit Operations

Operational management

Develop and maintain an effective suite of operational services required to support the credit areas of the Bank ensuring these develop and grow with business needs
Service delivery of a first class capability, achieving cost efficiency, productivity and risk avoidance/compliance on an ongoing basis

Risk & control

Champion the risk culture in the team, ensure procedures are fit for purpose (to internal & regulatory standards) documented understood & used, controls are suitable and effective, testing and sample checking is undertaken and remedial action taken
Ensure own and team adherence to business policies and standards
Demonstrate compliance with the Supplier Management Framework, in activities such as the tender process, risk assessment, contract management and management review meetings.
Ensure business continuity plans are in place for all critical and key service providers.
Regularly review supplier invoices in order to ensure compliance with contractual agreements, and identify any anomalies. Processes should be documented where necessary.

Operational infrastructure

Optimise use of and deliver value from operational and IT infrastructure
Deliver efficient processes that meet the balance of needs between maximum client experience and maximum efficiency within an agreed risk appetite
Ensure effective collaboration with internal and external suppliers and partners to meet business needs
Ensure appropriate delivery of service levels from key service level providers through relationship of service levels from key service level providers through relationship management and monitoring of SLAs, KPIs and complaint levels on a monthly basis.

Planning and business improvement

Develop and maintain a plan for the function that supports the business and is alighted with business strategy
Drive internal projects and local continuous improvement
Ensure area operates to agreed time equality and cost parameters
Maintain an awareness of relevant external and competitor trends and use to drive improvements

Service quality

Ensure delivery of a seamless client service
Actively and continuously drive service and quality standards front to back
Champion the brand and related standards
Act as the conduit and manager of communications
Own and maintain relevant intranet & website content and business documentation
Ensure regular review meetings are held with all suppliers and management information is obtained and reviewed in order to ensure effective performance.
Ensure oversight and monitoring of key performance and risk indicators for supplier relationships

Team admin

Oversee and monitor the collation of KPSs/MI, analyse trends and proactively drive remedial or improvement actions
Track, monitor and follow the progress of action items that emanate from internal committees as detailed in the Bank's Governance Manual in order to ensure that key deliverables are achieved within set time frames
Collate, prepare and distribute appropriate briefing materials for key deliverables, ensuring that appropriate followup actions are taken

Key Interfaces

Head and Directors of Private and Commercial Banking and Head of Credit
Managing Director and Heads of Functions and relevant reports, senior and middle management of Arbuthnot Latham Co Ltd
Support AL subsidiary businesses and work with them to ensure operational SLAs are adhered to
External suppliers and with lead responsibility for our Mortgage Portfolio servicing supplier

Person Specification
***
Essential knowledge/experience

Extensive operations and credit business knowledge
A background at a management level in a comparable type and size of business
Extensive experience of the range of operational aspects of a Wealth Management business
Demonstrable track record in developing and delivering operational services
Excellent