Rlo X 2 - London, United Kingdom - MMP Consultancy
Description
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in London.
Working as part of the Building Safety Team, the Resident Liaison Officers will assist in the development, and delivery of high-quality resident consultation and engagement specific to building safety.
Responsibilities:
- Effectively liaise between the Council, residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
- Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
- Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution
- Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements
- Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
Skills & Experience Required:
- Previous experience of working as a Resident Liaison Officer or Coordinator
- Excellent written and interpersonal skills
- Proven experience of delivering excellent customer care
- Experience of handling challenging and complex situations
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
More jobs from MMP Consultancy
-
HR Advisor
East London, United Kingdom - 2 days ago
-
Service Charge Officer X 3
London, United Kingdom - 3 weeks ago
-
Quality Administrator
London, United Kingdom - 1 week ago
-
Plasterer
London, United Kingdom - 5 days ago
-
Electrical Technical Officer
East London, United Kingdom - 1 week ago
-
Housing Repairs Advisor
Devon, United Kingdom - 3 weeks ago