Accommodation and Welfare Assistant - London, United Kingdom - Kaplan International
Description
Accommodation and Welfare Assistant
Reference number:
JR237354
Location:
London
Working pattern:
Full Time, 37.5 hours per week
Contract Type:
Permanent
Number of roles:1
Salary:
£26,000 per annum
We are looking for an Accommodation and Welfare Assistant to join our team.
You will work alongside the Accommodation and Welfare Manager to ensure the best option is available for students staying in our accommodation alongside monitoring the wellbeing of all our students.
You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
What you'll bring to the role
- Experience in administration work (preferably in an ELT environment)
- Experience in working in a customerfacing environment
- Ability to deal with and resolve a high volume of queries efficiently
- Ability to find and present solutions
- Ability to relate to and build rapport with international students
- Ability to use initiative and make decisions when required
- Ability to work effectively on an individual basis and as a member of a team
- Ability to manage and implement change.
What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills.
With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world.
Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals.
We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._
How to apply
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Application Support
Disability Confident Scheme and Reasonable Adjustments
£26,000 per annum
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