Rehoming Lead - Gloucestershire, United Kingdom - The Cotswolds Dogs and Cats Home

Description

Please note, an Application form must be completed for your interest to be considered.

RSPCA Cotswolds, Gloucester & District Branch


Cotswolds Dogs & Cats Home
A charity registered in England & Wales. Charity no


Role profile:
Rehoming Lead


Hours:37.5 hours per week


Salary:

£23,625


Annual leave allowance:28 days including bank holidays (pro rata)


Reporting to:
Animal Operations Lead


Lateral Relationships:
Animal Care Supervisors, Reception Lead


Location:
The Cotswolds Dogs & Cats Home, Cambridge, Gloucestershire.


Introduction

The Cotswolds Dogs & Cats Home opened in September 2016 and since then, we have supported more than 6000 animals through our Rehoming and Welfare Services.

As a leading animal rescue charity in Gloucestershire, we care for hundreds of abandoned, abused and neglected animals each year and find them loving and safe new families.

We also provide low cost veterinary schemes to families and their pets to ensure that no animal goes without veterinary treatment due to financial restrictions.

We are a small and friendly team who thrive on a passion for Animal Welfare and exceptional customer service.

We know that our charity is defined by our people and are dedicated to investing in our employees long term career development and success, equipping our team with all the tools to develop professionally.

Summary

Reporting to the Animal Operations Lead, the Rehoming Lead will work collaboratively with their colleagues to seamlessly manage the delivery of our rehoming and fostering activities.

The postholder is responsible for ensuring a highly efficient and effective service is delivered to our all our animals, customers and foster homes.

Key objectives and responsibilities

• To have a thorough knowledge of our charity and to be able to provide customers with that information
• Lead on the delivery of our rehoming and fostering activities, coordinating and developing our processes to optimise the number of animals we rehome and foster, whilst ensuring outstanding standards of animal welfare and customer care.
• Develop our post adoption support processes to continuously improve our customer and animal journey and minimise returns.
• Optimise our rehoming success through the management of content on our website and media platforms, ensuring high quality content and a consistent CDCH language.
• Ensure that all animal and customer records are accurate, current and adhere to GDPR guidelines and RSPCA licensing conditions
• Lead and line manage the Rehoming team, setting objectives, carrying out 121's, appraisals and training
• Demonstrate inspirational behaviours that support the team's development and motivation to achieve and exceed objectives.
• Positively promote a team approach, leading by example to ensure that all staff and volunteers are working collaboratively to deliver on our charitable objectives.
• Deputise for the Animal Operations Lead and Animal Care Supervisors where required.
• Provide onsite Duty Manager cover on a rota basis, see details below.

Duty Manager

• Provide Duty Manager cover on a rota basis including some weekends.
• Be an onsite First Aider and Fire Marshall at work and ensure first aid kits are stocked and compliant.

(Training provided).

• Be a registered key holder for the CDCH premises and respond to alerts from the alarm monitor company.
• Oversee daily operations, providing support across the entire team.
• Trouble shoot any issues including contacting relevant contractors for unforeseen maintenance issues in a timely manner.
• Seek staff cover for unforeseen absence and sickness and make common sense decisions around any required changes to operations.
• Ensure that policies and processes are adhered to at all times.

Skills/Experience

Essential:

• Experience of leadership within a team environment.
• Experience of working in a challenging, customerfacing operation.
• Experience of positively embracing and implementing change
• Ability to work constructively and collaboratively with colleagues.
• Demonstrate excellent conversational skills.
• Ability to handle emotive situations with tact, diplomacy and empathy.
• Demonstrate a confident, empathetic and compassionate approach to the animals in our care.
• Proven experience of competent IT use and databases including MS Office.
• Committed to and able to promote the vision, mission and values of the Cotswolds Dogs & Cats Home.
• Full clean driving licence

Desirable:

• Educated to degree level or equivalent (previous life/work experience will be considered)
• Experience of working in an Animal Rehoming and Welfare environment, ideally customer facing.
• Previous experience in a Duty Manager or Senior role.

General information

The charity is an equal opportunities employer and all employees are actively encouraged to contribute to the promotion of diversity.

All employees are required to act in accordance with their resp