Customer Service Advisor Telephony - Manchester, United Kingdom - AMS

AMS
AMS
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Advisor - Manchester

Are you looking for a role that can really make a difference?

Join a team that can impact people's lives every daily whilst working in a dynamic, fast paced environment.

  • Part time 6 Month Contract
- £12.31 per hour

  • 20 days plus 8 bank holidays each year
  • Monday/Wednesday/Thursday and Sunday


  • Manchester

  • Harman Boulevard
  • Start Date 3rd April 202
  • Office for 6 months then opportunity to work from home

Join us as a Customer Service
-
You'll be integral in guiding and supporting our valued customers, helping them to achieve their financial goals:


  • We'll look to you to proactively find ways to continually enhance our customer banking experience

What you'll do

As the first point of contact, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you'll be:

-
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs:


  • Completing general banking requests such as payments, balance enquires and transfers:
-
Helping customers to understand the different ways they can bank with us and the range of services we can offer:


  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.

You'll also need:

-
A passion for customer service and strong attention to detail:


  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and team goals:
-
Strong interpersonal skills and the ability to work well as part of a team:


  • The commitment to develop new skills and responsibilities

What else you need to know

We're here for our customers when it's most convenient for them so you'll need to work flexibly.

Job Types:
Part-time, Temporary contract, Temp to perm

Contract length: 6 months

Part-time hours: 21 per week


Salary:
£12.31 per hour


Benefits:


  • Onsite parking
  • Referral programme
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location


Reference ID:
Manchester April 2023 Aaron

Expected start date: 03/04/2023
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