Junior Internal IT Support Specialist - Wallingford, United Kingdom - Purple Placements

Purple Placements
Purple Placements
Verified Company
Wallingford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

POSITION:
We are seeking a junior Internal IT Support person who is a team player with excellent communication
skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.
environment. They will be open to learning a wide range of new skills. Having a logical approach to
problem solving with excellent attention to detail.
JOB RESPONSIBILITIES for junior Internal IT Support
To work as part of an internal support team servicing requests on a variety of products across a range of
businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory,
Networking, Telecommunications and Cloud Services. You will be expected to communicate via a
scales in a high-pressure environment. In addition, you will be expected to liaise with senior team
members and work as part of a team on projects.
Reporting to the IT Support Coordinator, the core responsibilities are:
Manage and servicing first and second line support tickets to ISO 27001 compliance
standards following existing playbooks.

  • Escalate and handover tickets to 3rd line engineers.
  • Helping to create new playbooks and maintenance plans.
  • Build client computer systems from script and assist with troubleshooting issues.
  • Keep existing documentation up to date.
  • Record processes and document for use by others
  • Promote and maintain high quality work and deliver in a professional manner.
  • Troubleshoot hardware and software issues.
  • Provide troubleshooting resolution and updating/upgrading of systems and software
Carry out routine network maintenance tasks such as maintaining backup and patch
management to ISO 27001 standards.


JOB QUALIFICATIONS:

  • Previous experience in an IT & helpdesk role beneficial but not essential
  • Good knowledge of Networks and Microsoft Windows Active Directory environments
  • Hold or be working towards IT qualifications
  • Knowledge of ISO 27001 requirements.

Your personal characteristics will include:

  • Ability to work on their own initiative
  • Excellent communication skills about technical issues
  • Demonstrate practical knowledge and problemsolving strategies
  • Solutionfocused, with ability to prioritise
  • High attention to detail
  • Self
- motivated and keen to learn and share knowledge

  • Ability to meet deadlines
  • Have a whatever it takes can do attitude
  • Ability to take complex technical solutions and simplify for end users
  • Have a willingness to learn new systems
  • Keep abreast of new developments in software and hardware
  • Team player.
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