Receptionist - Waltham Cross, United Kingdom - Primary Care Careers

Primary Care Careers
Primary Care Careers
Verified Company
Waltham Cross, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the Role:

Stanhope Surgery is seeking a Receptionist to strengthen the team at this busy practice.


In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.


The main responsibilities of the role include:

  • Greeting and directing all patients
  • Making appointments
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints
  • Advising patients of practice procedures
  • Registering new patients
  • Answering the telephone, promptly.
  • Previous medical or healthcare receptionist experience is desirable;
  • Excellent communication skills, with a clear and polite telephone manner;
  • Able to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confident to work as part of a team and be able to think on your feet, independently;
  • Strong IT and administration skills.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.


About Us:

Stanhope Surgery is CQC-rated good, with excellent QOF achievements.


We are a training Practice hosting GP VTS Registrars, Cambridge University medical students and Physician Associate students from the University of Hertfordshire.

- _We are located close to London on the M25, with good public national transport links.

  • You can also benefit from
  • NHS Pension Scheme
  • The NHS Pension Scheme is a defined benefits scheme
  • Life insurance
  • Family benefits including an adult dependents pension and children's pension
- employer contribution

  • Annual Leave: minimum 20 days plus bank holidays days FTE
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