Customer Resolution Officer - Edgware, United Kingdom - Tate

Tate
Tate
Verified Company
Edgware, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Resolution Officer (Complaints)

£13 per hour

Hybrid - 1 to 2 days in the office per week

3-4 months temporary

Location - London, NW9 4EW

Role purpose


Customer Resolution Officers (Complaints) will lead on the management of complaints, Members Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Operations.

The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues - primarily through ensuring that concerns are fully understood and addressed comprehensively and quickly in way that is positive andhelpful for customers, minimising further issues.

The Customer Resolution Officers will also play a key role in identifying and sharing learning opportunities from complaints and issues that can be used for service improvement.


Key Skills / Experience

  • Providing services to a diverse customer group including vulnerable people
  • Using IT systems such as a CRM when assisting customers
Tate is acting as an Employment Business in relation to this vacancy.
More jobs from Tate
See all jobs of Tate