Sales Support - York, United Kingdom - Phoenix Software

Phoenix Software

Verified Company

York, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role of Sales Support is to provide assistance and support to Sales Account Managers by effectively responding to customer enquiries and supplier/vendor queries.

The main responsibilities are:

Raising sales orders etc utilising company sales tool (Oasis) while following process and ISO guidelines
Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
Keeping up to date with all training on systems/process/products to effectively support the Team and train Team members where required.
Utilising of our internal CRM system duties would include creating deal registrations and updating Opportunities where required
Provide cover for Account Managers and other Sales Admin Team members.
Working closely with other departments to support development of internal systems and processes.
Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers
Identifying further business opportunities through liaison with customers, suppliers and working closely with Account Managers
Other general administrative duties
Liaising, communicating and working closely with other departments
Support objectives as defined in the company's information security policy

Competencies:

Good knowledge of Microsoft Word, Excel, Outlook and Teams
Excellent communications skills
Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
Commitment to see a job through to a successful conclusion
A flexible approach to the working day
A strong team player and work ethic

Ideally, you will already have:

1 year's experience in an office environment/administration support role

Phoenix Software
Pocklington
York
England
United Kingdom

Full-time: hybrid working available

300+ employees

Information services

Get to know Phoenix:

We aim to be the UK's leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere.

Working for us, you'll be given the support you need to succeed. You'll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow.

We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools.

By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities.

We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer.