Customer Service - Winnersh, United Kingdom - Huntress
Description
We are looking for a strong communicator to join our clients' dynamic team as a Customer Service Advisor. Supporting a very established team we are looking for someone with a strong work ethic, an excellent team player and someone with heaps of empathyContract:
This is a 6-month fixed term contract to support the team with an increased workload during a peak time.
Whilst there is no guarantee, they would hope to be able to extend this or even make the role permanent.
Location:
Winnersh, excellent public transport links and parking for car drivers
This is an office-based role, with one day working from home - once trained.
The hours are Monday to Friday, 8.30am - 5.00pm.
Examples of responsibilities will include:
- Make outbound calls, logging all interactions on the required systems
- Be confident in product knowledge and be able to relate this information to customers when required, informing them on the features and benefits of the products
- Process sample requests for customers and follow up to checkin and see how they're getting on
- Promote company products to customers and ensure the correct information is given to explain their features and benefits
- Always ensure compliance with Data Protection requirements (GDPR) maintaining the database and obtaining written/verbal consent for permission to contact
- Build solid working relationships with suppliers
We are looking for:
- A strong communicator with excellent telephone manner
- Ability to juggle busy workloads
- Compassion and empathy
- Experience in a customer service environment
- Proficient in Microsoft Office
- Experience with CRM systems
Benefits include:
- 25 days holiday per annum plus bank holidays
- Pension
- Free Perk Box account
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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