Service Support Team Leader X 2 - London, United Kingdom - Goldsmiths University

Goldsmiths University

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Support Team Leader x 2:

Department
IT and Digital Services
Vacancy Type
Openended/Permanent
Full-Time/Part-Time
Full Time
Salary

- £41,987 - £46,66

Actual Hours
3 FTE
1.0
Contact Details
Posted Date
27/06/202 Closing Date
10/07/202 Ref No
10000

The principal role of this post holder is to lead and direct the day-to-day activities of the organisation's Service Support team, to achieve the development, improvement and delivery of a high-profile customer service, support for teaching and learning and support for unified communications.

The role will be responsible for the Incident Management, Service Request Fulfilment, and the Problem Management processes. It will include responsibility for service monitoring activities as appropriate to the areas of responsibility.