Staffing Administrator - Bristol, United Kingdom - Ashton Gate Stadium
Description
JOB TITLE:
Staffing Administrator
REPORTS TO:
Concessions Manager
WORKING HOURS:
Part time, Monday to Friday. There will be the requirement to be present on Match Days
PLACE OF WORK:
Ashton Gate Stadium, Bristol, BS3 2EJ. Travel to other locations may be required
CONTRACT:
Fixed-Term, Maternity Cover
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
JOB PURPOSE
To support staffing in the Concourse Concessions team from a recruitment, cost and an administrative point of view. To ensure all staff have completed the relevant training and qualifications and to ensure the scheduling of events, including matchdays, are accurate and within budget
KEY OBJECTIVES
- Support the Concessions team, to ensure the smooth operation of the department
- Manage, direct and deploy staff to best operational effect
- Coordinate staff scheduling for our Football and Rugby home match days, in line with specific requirements and the payroll budget
- Manage the bank of casual staff, nurturing a positive working environment to ensure the best possible retention
- Ensure all staff have received relevant training in order to deliver excellent customer service
- Work in line with Ashton Gate's Mission, Vision and Values, embracing the fastpaced nature of this innovative and progressive venue
- Support the wider Operations team as necessary
- Actively recruit and induct new casual team members and at the same time follow all recruiting process
KEY RESPONSIBILITIES (KPIs)
- Ensure football and rugby match days are staffed accordingly in the concourse concessions
- Host inductions for new recruits
- Support with any necessary offer paperwork, references and on boarding communication is completed, ensuring a great employee experience.
- Continuously looks for ways to improve our tasks, allowing for processes to be streamlined and improving the experience for our staff and clients
- Problem solves within the role and provide new solutions around how the recruit process can work better.
- Identifies and escalates issues, where appropriate to the Management team.
- Works constructively, positively, and proactively with teams, managers and the wider group where applicable to achieve consistently high levels of performance and employee satisfaction.
KEY RELATIONSHIPS
- Concessions team
- HR team
- Client or organisers
- Supervisors/Trainee
- Casual staff/agency
ESSENTIAL SKILLS
- Strong communication skills (verbal, listening, writing)
- Previous user of Outlook, Word, Excel, PowerPoint, Teams and Zoom
- Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential
- High organised and efficient approach required
- Ability to manage varying needs and prioritizing to ensure best business results
- Strong attention to detail, initiative and driving for success
HEALTH & SAFETY
- Responsible for ensuring all health and safety procedures are followed at all times, with relevant paperwork to support
- To ensure all employees complete their trained required to do their job
- Report all incidents and accidents as required
- To report any hazards detected
- To complete and review the risk assessments for the department
REWARDS & BENEFITS
- Up to £22,000 per annum, pro rata depending on experience
- Pension scheme
- 2 x Complimentary tickets to both Bristol City and Bristol Bears firstteam home league games
- Social events
- Exclusive offers on Perkpal
- Discounted Gym, Employee Assistance Programme
- Local Benefits
- Complimentary Hospitality x
- Season Tickets for Bristol Bears & Bristol City
EQUAL OPPORTUNITIES
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development, and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability, or gender reassignment.
SAFEGUARDING
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
Job Types:
Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 20 per week
Salary:
Up to £22,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- staffing: 1 year (preferred)
- Administrative: 1 year (required)
Work Location:
In person
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