Complaints & Correspondence Officer - Lewisham, United Kingdom - Neway International Ltd

Neway International Ltd

Verified Company

Lewisham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Neway is looking for a Complaints & Correspondence Officer to join our client based with Lewisham Council.

This role is starting on the 4th of March, working 35 hours a week, initially for a 6 month contract.

Must be able to work form the office at least 2 days per week.

Pay Rate is £19.05 p/h PAYE

Main Purpose of the job:

To produce information pertaining to the services offered by Housing Services
To deliver an effective and responsive 'communications, enquiries and complaints' service to all customers for the whole of Group
To provide management and monitoring of the processing of complaints and official correspondence to Housing Services
To effectively liaise with Corporate Complaints in ensuring all corporate targets are met
To lead and manage specific Housing Projects
To provide accurate and timely reporting information in respect of complaints and enquiries performance
To support the continuous improvement of Housing Services via the implementation of projects and the effective management of complaints, enquiries and correspondence
To produce draft responses for complaints and FOIs received against Housing Services.

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 6 months

Salary:
£19.05 per hour

Expected hours: 35 per week

Work Location:
In person

Reference ID:
Expected start date: 04/03/2024