Helpdesk Team Leader - Manchester, United Kingdom - Mitie

Mitie

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices.

Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Contract Type:
Permanent Full-Time

Hours: 40

Shift Pattern: 7:00 AM to 4:00PM/8:00AM to 5:00PM/10:00AM to 7:00PM

Values:
Delivering the exceptional, every day

Our purpose:
our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people:
a place to work where you can thrive and be your best every day.

Our promise to our customers:
a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:

We are one Mitie:
we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust:
integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile:

whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

Our diversity makes us stronger:
we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business, is our business:

we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job Overview:

-
Main Duties

Daily
Absence Management
RTW's,
Absence Case Progression,
Ringing absent employees for welfare check.
Monitoring mycollab status' ensuring calls aren't queuing on any lines.
Monitoring inboxes to ensure no bottleneck.
Checking with scheduling team for progress on their daily task and escalations where needed.
Running same day reactive WIP in the morning and chasing FM's / leads by phone
Running next day WIP from 14:00, ring the air sites for engineering names

Weekly