Sales and Customer Support Advisor - Hartlepool, United Kingdom - Borthwick Heating and insulation

Borthwick Heating and insulation
Borthwick Heating and insulation
Verified Company
Hartlepool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

At Borthwick Group, nestled in the heart of the North East and spanning our services nationwide, we're passionate about empowering homes with eco-friendly solutions.

Under the ECO4 funding umbrella, we're on a mission to bring energy-saving initiatives to households across the UK, transforming households one eco-upgrade at a time.

From new technologies such as Air Source Heat Pumps and Solar Photovoltaics, we're pioneering a holistic approach to elevate home energy efficiency.


Are you ready to embark on a career journey in the energy sector? Join us at our dynamic head office as a Funding Advisor, where every day promises new opportunities for growth and impact.

Whether you're a seasoned professional or eager to break into this vibrant industry, we offer comprehensive training to hone your skills while championing the cause of sustainability.


Your Responsibilities:

  • Engage with applicants, determining their eligibility for ECO4 funding, and scheduling them for our pre install surveys.
  • Guiding customers towards energy efficiency through your knowledge of the scheme and advising them of the funding packages available completely free to them, to reduce their household bills.
  • Organising the routes for our surveyors, ensuring seamless operations, and swiftly tackling any challenges that arise.
  • Ensuring all essential documents are in place before the surveys commence.
  • Utilise your expertise to evaluate Energy Performance certificates, property profiles, and other criteria, determining the eligibility of our applicants.

What we want from you:

  • A radiant, spirited personality that shines through in all you do.
  • Previous experience in customer service or sales, with a preference for those who've worked in call centres/office environments.
  • Enthusiasm for ongoing learning and development, with our comprehensive training program to support your growth.
  • An organised individual with a cando attitude, ready to tackle challenges headon.
  • Proven ability to work independently, taking ownership of tasks and initiatives that drive company success.
  • Proficiency in MS Office/Google Sheets or similar platforms.

Perks:

  • 28 days of welldeserved holiday to recharge your batteries.
  • Access to our onsite gym facilities.
  • A bonus package that rewards your dedication and performance.
  • Office target incentives that promise exciting adventures from leisurely days out to indulgent spa retreats and beyond

Compensation that reflects your value:

  • A competitive salary starting at £22,000 per annum, with enticing OTE opportunities upwards of £30,000.

Job Types:
Full-time, Permanent


Pay:
£23,000.00-£30,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite gym

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Hartlepool: reliably commute or plan to relocate before starting work (preferred)

Experience:


  • Customer service: 2 years (preferred)

Work Location:
In person

Expected start date: 24/06/2024
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